How can we help?
Answers to common questions, plus a direct line to our team.
Product
How does LumaSan work?
When the lid closes, a sensor starts a 3-minute UV-C cycle. A separate motion sensor turns on the night light when someone walks in.
Is the UV light safe?
The UV-C cycle only runs while the lid is closed, so the light stays contained. The night light is separate and safe anytime.
Will it fit my toilet?
It fits most standard toilets using the adhesive mount or the included magnetic plate.
How long does the battery last?
Up to two months per charge with about 8 uses a day. It charges by USB. The light shows red while charging and green when full.
Does it replace regular cleaning?
No. It helps keep the surface fresher between cleanings, but you'll still want to clean as usual.
Orders and shipping
How long does shipping take?
Orders are processed in 1–2 business days and usually arrive in 5–10 business days. Shipping is free.
How do I track my order?
You'll get a shipping confirmation email with a tracking link as soon as your order ships.
What is your return policy?
You have 30 days from delivery to return your order in its original condition for a full refund. Email us to start a return.
My item arrived damaged. What do I do?
Email us within 7 days of delivery with a photo and we'll send a replacement or refund at no cost.
Still need help?
Send us a message and we'll reply within 1–2 business days.
Or email support@phantompotions.com · Mon–Fri, 9 AM–6 PM ET